1. Order Cancellation Conditions
Orders can be cancelled within 48 hours of validation, provided they have not yet been shipped. In this case, you can directly contact our customer service to proceed with the cancellation. If the order has already been shipped or if more than 48 hours have passed since its confirmation, cancellation is no longer possible.
2. Cancellation Procedure
To request a cancellation, please contact our customer service by e-mail or phone, providing your order number, proof of payment and, if necessary, any other information identifying the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the decision and proceed with the refund within the allotted time.
3. Refund Procedure
After confirmation of cancellation, we will process the refund within 1 to 5 business days. The refund will be made using the same payment method as that used for the order (e.g. Visa, MasterCard). We are committed to finalizing the process as quickly as possible after validation.
4. Contact
For any questions concerning order cancellation, you can contact our customer service through the following channels:
Store name: LM Décoration
Email: info@lmdecoration.com
Customer service number: +33 3 44 15 44 04
Address: 31 Rue du 27 Juin, 60000 Beauvais, France
Opening hours: Monday to Saturday, 9:00 a.m. to 6:00 p.m. (CET)